Scrapbook-Elements FAQ

1. All products sold at Scrapbook-Elements are in downloadable, digital form. The only products that are delivered as a tangible item by mail are those specifically noted. All downloaded files are in a .zip format. To open the file, you must have a program to unzip it. For those customers with Windows XP computers, there is a unzip utility built in. We recommend Winzip for other Windows users or Stuffit for Mac users. You can also find others available at Download.com.
   
   
2. The images that are sold at Scrapbook-Elements are created either as JPG format (used for background images) or as PNG format. PNG format allows images to retain their transparency so that there is no background to the image so that they can be placed directly onto your project. PNG format is recognized by almost every major graphics program.
   
   
3. All images are created at 300 ppi unless otherwise noted. Resolutions of from 200-300 ppi yield great print results. More information regarding printing options can be found here.
   
   
4. Many of the small items such as alphabets, fibers and small accents may be saved as a single file. This will vary from set to set. To select a part of these images to use, use the selection tool or lasso tool in your graphics program to draw around the item you want to select. Once you have the item isolated, copy and paste it into the project on which you are working. You will
   find more information in our tutorials section.
   
   
5. For a closer view of many of the sets for sale at Scrapbook-Elements, please visit our Layout Gallery to see products in use.
   
   
6. We recommend the following software programs to use for digital scrapbooking:
   

   Microsoft Digital Image Pro - Great for beginners, digital photo enhancements included Ulead Photo Impact  - Complete program but not as complicated to use as others Adobe Photoshop Elements - Downsized version of Adobe Photoshop -reasonably priced  (PC and Mac) JASC Paint Shop - Complete program - a little more user friendly than Photoshop and reasonably priced Adobe Photoshop - The most complete program but high learning curve and expensive (PC and Mac) The following programs are primarily desktop publishing programs. They can be used for digital scrapping but have many limitations in their abilities. Older versions most likely will not support the png format: Broderbund Creating Keepsakes Scrapbook Designer Broderbund Print Shop  Broderbund Print Master  Sierra Print Artist Microsoft Picture It! Publishing - Junior version of Microsoft Digital Image Pro Microsoft Publisher - Publisher 2002 and above support the png format Note: Be sure that your program of choice supports transparent PNG format. Programs such as           Microsoft Paint  and Scrapbook Factory do not.

   
   
7. For those customers on dialup - Downloading large graphics files can be difficult if you are on a dialup connection. We
   suggest using a download manager that will help by resuming the download where it was if a connection is lost and then is
   later re-established. There are many programs available. Two popular programs are Reget and Download Accelerator Plus. The Firefox browser also includes a download manager as well and also has a plugin available that allows multiple
   downloads at the same time. Even those on high speed connections can benefit from programs such as these.
    
8. AOL users frequently experience problems both with viewing sample images or downloading their purchases through the
   AOL browser. They will either get an error message when they try to download or will have time out issues. We strongly
   advise against using any ISP-tuned browsers such as AOL, MSN, Yahoo, etc. The shopping cart software and the tuned
   browsers just don't seem to work well together. We suggest using either the version of Internet Explorer that most likely
   came installed on your computer or download a different browser to use when shopping and downloading. The Firefox
   browser gets our vote as the all around best browser out there. Note: There are a few sites that do not work with Firefox and for
   those few, you will need to use Internet Explorer.
    
9. When browsing our store, you might experience problems with the sample images not popping up when you click to see a larger image. The problem seems to occur when you are using a pop-up blocker such as the Google toolbar or running
   Norton Security. Turning either of these programs off while you are browsing should resolve the interference or you can
   simply change the settings to allow popup at Scrapbook-Elements. There are no advertising popups at SBE.  Norton is strange in that it will even do this on an intermittent basis we have discovered so it is best to set it to allow popups at our site.
    

10. All graphics obtained through Scrapbook-Elements (SBE) either by way of sale or gift, whether they are packaged as a downloadable file or as a physical CD/DVD product, are the copyrighted designs of the individual Designer involved, and may not be reproduced or redistributed in any form without the express written consent of the copyright owner. Your purchase of said products is for a license for personal use only under the following terms:

    • You may use these graphics to create items for your personal use only.

    • You may not offer these graphics for sale, trade, or sharing either individually, or in any other graphics collection, in any medium or format what-so-ever without the express written consent of the copyright owner.

    • You may not alter the originals and claim them as your own.

    • You may not make these graphics into tubes or brushes and redistribute them in any way.

    • Any other uses than the above can only be granted by the individual copyright owner. You may refer to the Designer Terms Of Use which can be found in the BIO section of this web site for information on each Designers' allowed uses. You will also find contact information there as well for each of the Designers selling through SBE.
       

11. When creating a layout using artwork from Scrapbook-Elements or elsewhere, please remember that it is considered good etiquette to give credit to the designer for their work. Whether you are posting a layout or other creation in our gallery or other online galleries or you are submitting  to a scrapbooking magazine for possible publication, proper etiquette is to credit the designer for their art and also mention where others can obtain the elements as a bit of advertising for the original artist.  All products purchased through Scrapbook-Elements, as well as those downloaded through our monthly newsletter, have the designer's name included as part of the file to make it very easy to find the name of the original creator.
    
    
12. Please be sure to back up all products purchased onto non-rewriteable CDs for archive purposes in case of computer failure. Scrapbook-Elements will be able to make replacement copies available only for 90 days following purchase in case of hard drive failure or other problems. Backing up your purchases is your responsibility.
    
    
13. No refunds will be given on downloadable purchases. If you have any problems with either an order or a product that you have downloaded, please contact us at admin@scrapbook-elements.com. It is vital that you include the order number
    so that we can assist you in a timely manner.
    
     

    For those interested in the possibility of becoming a designer with Scrapbook-Elements,
    please contact us at designers@scrapbook-elements.com with the following items:

     

    1. Short resume noting your scrapbooking/digital scrapbooking experience as well as your experience with your graphics program of choice and a brief statement as to why you feel you would be a fit with Scrapbook-Elements. 2. A link to your online gallery at one of the digital scrapbooking sites. 3. Three elements created by you at 300ppi as samples of your work. It is beneficial to also include a preview image of the complete set that contains the sample images. We check for both quality and creativeness of work.

     

    Be sure to include a functional email address.

    We will contact you for further information if necessary.